Support
Receipts to Email
We're here to help. Below you'll find answers to common questions. If you need further assistance, don't hesitate to reach out.
Frequently Asked Questions
I sent a receipt but it never arrived
Work through these in order, because the first two explain almost every case:
- Check your spam or junk folder, and look for mail from [email protected]. Mark it as "not spam" once, and later receipts should land in your inbox.
- Check that the address is confirmed. Open Settings in the app and look at your recipients. An address that has not been confirmed will not receive anything. Confirmation means clicking the link in the email we sent to that address.
- Check that you had a connection. If you captured the receipt offline, it stays queued on your phone and sends when you are back online. It is not lost.
- Look at the list in the app. Every receipt you capture is listed on your device, so you can re-send one that did not arrive.
If none of that explains it, email us with the rough time you sent it and we can look up what happened to that specific message.
Why do I have to confirm an email address?
Because the cost of a typo here is high. If you mistyped one character of your own address, or of your accountant's, your financial documents would go to a stranger every single time, potentially for years, and neither of you would ever know. Confirming an address once means we only ever deliver to a mailbox whose owner clicked a link. It is a small amount of friction in exchange for removing that risk entirely.
How do I add my accountant?
Add their address in Settings. They will get a confirmation email and need to click the link inside it. After that, your receipts go to both of you on the same message. If you change accountants, remove the old address in Settings; a confirmed address keeps receiving until you remove it.
Is this accounting or tax software?
No. Receipts to Email captures a receipt and emails it to you. It does not categorize expenses, does not calculate anything, does not file anything, and does not tell you whether something is deductible. Lion, LLC is not an accounting firm and does not give tax, accounting, or legal advice. Whether a particular record is good enough for your situation is a question for your own CPA. See our Terms of Use.
How accurate are the merchant, amount, and date?
Usually good, but not perfect. Your phone reads the text on the receipt and picks out the fields itself, and a smudged, crumpled, or faded receipt can defeat that. Sometimes a field simply comes back blank, which is deliberate: a missing amount is better than a wrong one. The photo is always attached to the email, so the original is right there. Give the extracted numbers a glance, and keep your paper receipts if you or your accountant want them.
What is the spoken note for?
It captures the "why," which a photo never can. A receipt shows that you spent $84 at a restaurant; it does not show that it was a client lunch to discuss a renewal. Saying that sentence at the moment of the purchase is far easier than reconstructing it months later, and the app turns it into one clean line in the email.
Does my voice recording leave my phone?
No. Speech recognition happens entirely on your device, and the audio is never uploaded. The resulting text does get sent, so that it can be tidied up and summarized. Our Privacy Policy spells out exactly what leaves the phone and what does not.
Where are my receipts stored?
In your inbox. We do not keep them: our server accepts the receipt, sends the email, and discards it, and there is no receipts database on our side. The app also keeps a list on your phone for convenience.
One thing worth knowing, because we would rather tell you than have you find out: the service that delivers the email keeps a complete copy of each message, including the receipt image, for 45 days before deleting it. That is a standard anti-abuse measure at email providers and we cannot switch it off. The Privacy Policy covers it in full.
What happens if I lose my phone?
Your emails are safe, because they are in your email account and not on the phone. The list inside the app is local to the device, so that part is gone. This is the trade-off of not keeping a copy of your data on our servers, and it is why the inbox is the archive.
Does it work offline?
You can capture receipts offline. They queue on the device and send themselves once you have a connection again.
What does it cost, and how do I cancel?
$4.99 per month or $29.99 per year, with a 7-day free trial. Prices may differ by region and the app shows your local price before you buy. Manage or cancel any time from Settings in the app, which opens your Apple subscription settings, or directly in your device's Settings under your Apple account. Cancel at least 24 hours before a period ends to avoid renewal. Refunds are handled by Apple.
How do I delete my data?
Open Settings in the app and tap Delete my data. It erases your confirmed addresses and delivery records from our server, and every receipt stored on your phone. It cannot be undone.
Your subscription is not affected, on purpose: those records are the proof of a purchase you made through Apple, and deleting them would cut off access you have paid for. Cancel a subscription in your Apple account settings instead.
Two honest limits: we cannot recall an email that has already been delivered to an inbox, and we cannot reach inside our delivery provider's 45-day copy. Deleting the app also removes everything stored on the device.
I found a bug or have a feature request
We'd love to hear from you. Email us using the contact information below.
Contact Us
For any questions, feedback, or issues:
Lion, LLC
Email: [email protected]
We aim to respond to all inquiries within 1-2 business days.